We supply the following astrological products:
The following terms and conditions apply to all orders made on this site, unless other written agreements are made between the customer and Astrowow.
Sales taxes and countries
Prices are including sales tax. Customers within the EU pay 25% Danish VAT. Customers outside the EU do not pay VAT. Companies in the EU (outside Denmark) can contact us to attain sales tax exemption by providing a valid EU VAT number.
You can do business with Astrowow if you fulfill the following conditions:
When you order, Astrowow asks for your contact information. You are then passed on to PayPal or ePay, where you are asked to give your payment card information, or use the mobile payment option. This information is only registered by PayPal or ePay for the purpose of servicing your order, and will not be used for any other purpose.
Prior to ordering you will see a summary of your order, which shows what product you have chosen, the price, and the total price (inclusive postage if any).
When you have made your order, you will receive an order confirmation, which we recommend you print out and keep as documentation for your order.
Real-time reports are delivered immediately, but please note that up to 10 minutes can elapse before you receive it in your email. CD’s are sent on the same working day as order is received, and you can expect to receive the order via ordinary post within a week to 10 days if you live in Europe or US or two to three weeks for Rest of World. Shareware codes are sent within 24 hours during the working week.
Receiving the product When you have received your product, please compare the product with your invoice. We will cover any damage under transport. If you discover damage see point 6.
Payment for products from Astrowow takes place online via PayPal or ePay.
Security for online payments
All online payments are encrypted using ”Secure Sockets Layer” (SSL). This means that only the payment provider can read the information from your payment card. You are not liable for misuse of your payment card, unless you have contravened the accepted rules of use for the card.
Complaints are dealt with within 48 hours during the working week. Astrowow will return your payment if you are dissatisfied with the product. In this case please contact us within 14 days of purchase.
For refunds, please provide the following information:
You can contact us and send products back via the address on point 9.
If you regret the order prior to its being sent out, your payment will be refunded without costs. If you regret the purchase subsequently you have the right to return goods sent by post or delete them from your computer up to 14 days after delivery. Any postal costs will be at your expense.
Your payment will be refunded by PayPal or ePay/NETS when we have received the goods return, or when you confirm the goods have been deleted from your computer.
Refunds are on condition that goods are returned in the same condition and amount as when delivered.
Astrowow cannot guarantee that the website is at all times functioning properly.
All contact about purchases can be addressed to firstname.lastname@example.org or:
Astrowow ApS v/Adrian Ross Duncan
Frederiksberg Alle 21a, 4tv.
1820 Frederiksberg - Denmark
Tel. +45 3117 0555
Company number: DK35512934
Certain information other than personally identifiable information, however, is collected and recorded by Astrowow.com when you use the Astrowow.com services. This type of information is also used to provide an enhanced online experience for you. The information collected and recorded includes the type of browser, the type of operating system, and the type of computer system you are using, which assists to optimize the Web portal.
Astrowow.com does not save credit card information contained in cookies.
Astrowow.com also collects IP addresses for the purposes of system administration, to report aggregate information, and to audit the use of the Astrowow.com services. An IP address is a unique sequence of numbers that is automatically assigned to your computer system whenever you are connected to the internet using the Astrowow.com services and is used to identify your computer system. Astrowow.com does not normally link the IP address to any personally identifiable information, which means that the internet Web sites you visit or link to while using the Astrowow.com services, if any, will be collected and recorded but you will remain anonymous to us.
Some internet Web sites you visit or link to while using the Astrowow.com services, such as certain message boards, may display IP addresses along with the message poster\'s name and message. Please review such Web sites prior to using them and only use such Web sites with whom you are comfortable sharing IP addresses along with your name and message.
Astrowow.com can and will use IP addresses to identify a user if and when Astrowow.com believes that it is necessary to investigate violations of, prevent violations of, and/or enforce compliance with the Terms of Service and Accepted Use of Astrowow.com; and/or to otherwise protect the Astrowow.com services and other users of the Astrowow.com services.
Astrowow.com may use information other than personally identifiable information to review the number of users of the Astrowow.com services, but only in aggregate and in a non-personally-identifiable or anonymous form. You acknowledge and agree that Astrowow.com reserves the right to use such aggregated and anonymous data about our users as a group for any business purpose, including, but not limited to, reviewing the number of users of the Astrowow.com services, reviewing trends in usage of the Astrowow.com services, and/or seeking appropriate advertisers and partners.
Under the USA Patriot Act of 2001 (the “Patriot Act”), Astrowow.com may be required to disclose certain information concerning your use of the Astrowow.com services without advance notice to you. If Astrowow.com receives a subpoena, Astrowow.com may be required to disclose the following records:
In addition, if Astrowow.com receives a federal or state search warrant or court order, it may be required to disclose to law enforcement agencies the content of, and other records relating to, e-mail messages (including attachments to e-mail messages and records relating to your e-mail and internet use), without advance notice to you. Please also note that law enforcement agencies may, by federal or state court order, and without notice to you, obtain the right to install a device that monitors your internet and e-mail use.
The Patriot Act also allows Astrowow.com to voluntarily disclose certain information to law enforcement agencies and governmental entities in circumstances of immediate danger. If Astrowow.com reasonably believes that an emergency involving immediate danger or death or serious physical injury to any person requires disclosure of the information without delay, when permitted by law, then Astrowow.com may voluntarily disclose to law enforcement agencies, without advance notice to you, the content of your communications using the Astrowow.com services. The Patriot Act, under certain conditions, also allows the government, at Astrowow.com’s request, to intercept the communications of an unauthorized computer trespasser, without obtaining a court order or search warrant. Finally, Astrowow.com may also disclose to law enforcement agencies the contents of your internet communications using the Astrowow.com services that were inadvertently obtained and appear to pertain to the commission of crime.
Astrowow.com wants to protect the privacy of children. The Astrowow.com services are not intended for users under the age of 13, and Astrowow.com will not knowingly collect personally identifiable information from users under the age of 13. Such users are expressly prohibited from submitting their personally identifiable information to Astrowow.com, any information submitted by such users will not knowingly be used, posted, or retained by Astrowow.com. By using the Astrowow.com services, you represent and warrant that you are at least 13 years of age and you acknowledge and agree that Astrowow.com is entitled to rely upon that representation.
All transactions on Astrowow.com are done through paypal, the most secured and widely accepted mode of credit card payment in the world. Paypal uses 256 bit encryption Secure Socket Layer (SSL) data encryption, which assures the security of your personal and credit card information. Astrowow.com does not store any credit card information at its end.
Users of the Web portal may choose to electronically forward a link, page, or documents to another by clicking "e-mail this to a friend". Users must provide their email address, as well as the e-mail address of the recipient. This information is used by Astrowow.com in the case of transmission errors and, of course, to let the recipient know who sent the email.
Astrowow.com may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. Astrowow.com may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
Astrowow.com may occasionally conduct user surveys to better target its content to its audience. Astrowow.com sometimes shares the aggregated demographic information in these surveys with its sponsors, advertisers, and partners.
Astrowow.com give users options wherever necessary and practical. Such options include: